Last updated: September 15, 2026
Grimmsmall offers a 30-calendar-day return window. The return window starts on the delivery date. Returns are free. We do not charge restocking fees. We do not charge reset fees. Refunds are issued to the original payment method after we receive and inspect the returned item.
How to Start a Return
- Email info@grimmsmall.com within 30 calendar days of delivery.
- Include your order number, the item you want to return, and the reason for the return.
- If the item is defective, damaged, or incorrect, attach clear photos of the item, the packaging, and the shipping label.
- We reply with return instructions and a prepaid return label.
- Mail the item to: 631 E Park Rd, Oregon, IL 61061, United States.
- After we receive the item, we inspect it and process the return.
Remorse Returns and Defective Returns
| Situation | Examples | Condition of Item | Return Shipping | Fees | Resolution |
|---|---|---|---|---|---|
| Customer remorse | You changed your mind, ordered the wrong item, or no longer want the item | Unused, in original packaging, with all parts, pieces, and hardware | Free | No restocking fee, no reset fee | Refund to original payment method |
| Defective, damaged, or wrong item | The item arrived broken, missing parts, with a manufacturing defect, or is not the item you ordered | Contact us within 30 calendar days of delivery. You do not need to return a defective item in unused condition. | Free | No restocking fee, no reset fee | Replacement, exchange, or refund, based on your choice and availability |
For remorse returns, you keep the item unused and in its original packaging until it is returned. For defective, damaged, or wrong-item returns, Grimmsmall covers the return shipping cost and provides a replacement, exchange, or refund.
Return Conditions by Product Category
- Rainbow blocks and building block sets: all blocks, connectors, and parts must be included.
- Puzzles: all puzzle pieces must be included.
- Children’s wooden furniture: all hardware, tools, and instructions must be included.
- Wooden items: natural grain, color, and finish differences are normal and are not defects.
- Items damaged in transit: keep the box, packing materials, and damaged item until the return is complete.
Refund Timing
| Step | Time |
|---|---|
| We receive your return | Day 0 |
| We inspect and process the refund | 1–2 business days after receipt |
| Refund appears on your original payment method | 7–10 business days after processing |
| Total refund posting time | 8–12 business days after we receive the return, depending on your bank or payment provider |
Refunds are sent to the original payment method. If you paid with Visa, MasterCard, or PayPal, the refund goes back through that same method. If your original payment method is closed or unavailable, contact us before returning the item so we can confirm the refund method.
Exchanges
If you want an exchange, email info@grimmsmall.com. We confirm whether the requested item is available. If it is available, we provide exchange instructions. If it is not available, we issue a refund after we receive the returned item.
Order Cancellations
You can cancel an order before it ships. Email info@grimmsmall.com with your order number. If the order has already shipped, you can return it under this policy. We do not charge a cancellation fee.
Contact for Returns and Refunds
Email: info@grimmsmall.com
Phone: +1 815-677-7468
Hours: Monday–Friday, 9:00 AM–6:00 PM CT
Address: 631 E Park Rd, Oregon, IL 61061, United States